Privacy Policy
Last Updated: 23 August 2026
Brick Journey is committed to protecting your privacy and handling your Personal Information responsibly. This Privacy Policy explains how we collect, use, disclose and protect your Personal Information when you visit or make a purchase through www.brickjourney.com.au.
Brick Journey complies with the applicable requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent those laws apply to our business.
For more information about the Australian Privacy Principles, you can visit the Office of the Australian Information Commissioner (OAIC).
1. What is Personal Information?
Personal Information is information or an opinion about an individual who is reasonably identifiable.
Depending on how you interact with Brick Journey, we may collect information such as:
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Your name
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Billing and shipping address
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Email address
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Telephone number
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Order and purchase details
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Payment and transaction information
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Information you provide when contacting our Customer Service team
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Information relating to returns, refunds or exchanges
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Information you provide when subscribing to our marketing communications
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Website usage information, such as IP address, browser type, device information and pages visited
We only collect information that is reasonably necessary for operating our business and providing our services to you.
2. How We Collect Personal Information
We may collect Personal Information directly from you when you:
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Create an account or place an order on our website
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Enter information during checkout
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Contact us by email or through our website
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Subscribe to our marketing communications
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Request a return, refund or exchange
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Participate in a promotion, competition or other activity offered by Brick Journey
We may also automatically collect certain technical information when you use our website, including information collected through cookies and similar technologies.
We do not generally collect Personal Information through interviews, fax, or other methods that are not relevant to our online retail business.
3. Why We Collect and Use Your Information
We may collect and use your Personal Information to:
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Process and fulfil your orders
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Process payments and refunds
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Arrange shipping and delivery
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Provide customer service and respond to enquiries
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Process returns and exchanges
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Maintain and manage your account
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Communicate with you about your orders
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Send marketing communications where you have consented or where otherwise permitted by law
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Improve our website, products and customer experience
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Detect and prevent fraud, misuse or security issues
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Comply with legal and regulatory obligations
We will not use your Personal Information for unrelated purposes unless permitted or required by law or you have provided your consent where required.
4. Payment Information
Payments made through our website are processed through third-party payment providers and payment platforms.
Brick Journey does not intentionally store complete credit card numbers or security codes on its own systems.
Payment information is handled by the relevant payment provider in accordance with its own security and privacy practices.
5. Cookies and Website Technologies
Our website uses cookies and similar technologies to help operate the website and improve your shopping experience.
Cookies may be used to:
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Keep items in your shopping cart
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Remember certain preferences
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Maintain website functionality
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Help keep the website secure
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Understand how visitors use our website
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Improve website performance and customer experience
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Support relevant marketing and advertising activities where applicable
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website, including shopping cart and checkout features.
6. Third-Party Service Providers
Brick Journey may use third-party service providers to operate our online store and provide services to customers.
These may include providers involved in:
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Website and e-commerce hosting
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Payment processing
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Shipping and delivery
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Order fulfilment
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Customer communications
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Email marketing
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Website analytics
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Fraud prevention and security
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Advertising and marketing
These providers may have access to Personal Information only to the extent reasonably necessary to provide their services to us.
Where required by law, we take reasonable steps to ensure that third parties handle Personal Information appropriately.
7. Disclosure of Personal Information
We may disclose your Personal Information where reasonably necessary to operate our business, including to:
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Payment providers
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Shipping and courier providers
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Technology and website service providers
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Customer service and communications providers
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Marketing and analytics providers
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Professional advisers where necessary
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Government authorities or regulators where required or authorised by law
We do not sell your Personal Information.
8. International Disclosure
Some of our third-party service providers may operate outside Australia. As a result, your Personal Information may be disclosed to or stored by service providers located overseas.
Where applicable, Brick Journey will take reasonable steps to ensure that any overseas disclosure is handled in accordance with applicable privacy laws.
9. Marketing Communications
If you subscribe to Brick Journey's marketing communications, we may send you information about products, promotions, special offers and other updates.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link provided in our marketing emails or by contacting us at:
Unsubscribing from marketing communications will not prevent us from sending you important transactional communications, such as order confirmations, shipping updates or information relating to your purchases.
10. Sensitive Information
Brick Journey does not generally need to collect Sensitive Information as part of our normal retail operations.
If Sensitive Information is provided to us, we will handle it in accordance with applicable privacy laws and only use or disclose it where permitted or required by law or with your consent where required.
11. Security of Personal Information
We take reasonable steps to protect your Personal Information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
12. Retention of Personal Information
We retain Personal Information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, resolving disputes, maintaining business records and complying with legal obligations.
When Personal Information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.
13. Access and Correction
You may request access to the Personal Information Brick Journey holds about you and request that inaccurate or incomplete information be corrected.
To make a request, please contact:
We may need to verify your identity before providing access to or changing Personal Information.
We will generally provide access to Personal Information without charge, although a reasonable administrative fee may apply in certain circumstances where permitted by law.
14. Maintaining the Quality of Your Personal Information
We take reasonable steps to ensure that the Personal Information we hold is accurate, complete and up to date.
If you believe that information we hold about you is incorrect or outdated, please contact us so that we can update our records.
15. Privacy Complaints
If you believe Brick Journey has mishandled your Personal Information or breached applicable privacy requirements, please contact us at:
We will review your complaint and take reasonable steps to address your concerns.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) to make a complaint.
16. Changes to This Privacy Policy
Brick Journey may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable privacy requirements.
Any updated version will be published on our website with the updated date shown at the beginning of this Privacy Policy.
17. Contact Us
If you have any questions about this Privacy Policy or how Brick Journey handles your Personal Information, please contact us:
Brick Journey
Email: support@brickjourney.com.au
Website: www.brickjourney.com.au