Shipping Policy
At Brick Journey, we aim to provide reliable and transparent shipping options across Australia.
1. Australian Delivery
Orders Under 3KG / 50cm Dimensions:
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Standard: 3–7 business days — $19.99
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Express: 2–5 business days — $29.99
Orders Above 3KG / 50cm Dimensions:
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Standard: 3–7 business days — $39.99
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Express: 2–5 business days — Shipping cost will be confirmed via email
Important: If the correct shipping fee has not been paid for your order, you will be contacted via email for further clarification and instructions. Your order may be held until the applicable shipping fee is paid.
2. Order Processing
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Orders are generally processed within 1–2 business days.
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During busy periods, sales, or promotional events, processing times may be longer.
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Once your order has been shipped, you will receive tracking information via email.
3. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this tracking information to monitor the progress of your delivery.
4. Delivery Areas
We deliver to metro and regional areas across Australia. Delivery times may vary depending on the destination, courier availability, and other circumstances beyond our control.
5. Shipping Fees & Delays
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Shipping fees are non-refundable, including where an order is returned due to change of mind.
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We do not provide refunds or compensation for delayed deliveries where the delay is caused by circumstances beyond our control, including courier delays, weather, natural events, or other unforeseen circumstances.
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For orders returned due to change of mind, the customer is responsible for the return shipping costs.
6. Returns & Shipping
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If the wrong item is received, Brick Journey will arrange an appropriate resolution, including refunding applicable shipping costs where appropriate.
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Minor wear, dents, scratches, or damage to the product box or packaging caused during shipping is not generally eligible for a return or refund where the product itself remains unaffected and functional.
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For damaged or defective products, please contact us within 7 days of receiving your order so we can assess the issue and arrange an appropriate resolution.
7. Contact Us
For questions or assistance regarding shipping or delivery, please contact our Customer Service team at: